Case Manager

CITY OF FAYETTEVILLE-HR   Fayetteville, AR   Full-time     Social Service
Posted on November 13, 2021
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CASE MANAGER 2021 - 01873

$41,080.00 - $49,504.00 Annually
Fayetteville, AR
Job Type
Full Time
Job Number


Essential Job Duties

The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce.  By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community. 

The starting rate of pay for this position will be within 15% of the grade range minimum. The rate determined will depend on experience and qualifications.
The grade range for this position is:
           HIRING RANGE
(Minimum      15% Minimum)      Market          Maximum
$19.75            $22.71                  $23.80         $29.51

  1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of his or her own team), and have regular and reliable attendance that is non-disruptive.
  2. Build relationships with clients to establish trust and assess progression accurately.
  3. Develop a Housing Stabilization Plan (HSP) with each client to identify goals and objectives for successful stabilization of the household.  Evaluate and adjust each client's plan based on progress.
  4. Conduct weekly meetings with clients to assist them with implementing the goals in their HSP by providing tasks, tools, resources and follow-up.
  5. Provide job readiness training, job search assistance, and ongoing support services after assisting eligible clients in obtaining employment.
  6. Conduct one-on-one sessions for further employment and skill building.
  7. Maintain required data and detailed case notes on all cases and submit to the Division Director on a bi-weekly basis for review.
  8. Provide life skills coaching in the following areas: housekeeping, personal hygiene, health & fitness, utilizing community resources, money management, anger management, parenting and good communication for clients.
  9. Identify and assess individual client's skills needed to maintain independence.
  10. Provide documentation and progress notes for clients file as necessary. File documentation within 48 hours of client visit.
  11. Provide information and referrals to individuals regarding additional community resources they may need including access to bus passes, food stamps, etc.
  12. Help families connect with employment services and/or obtain financial assistance from government or private sources as appropriate.
  13. Make appropriate mental health and substance abuse treatment referrals to area agencies and coordinate with the Division Director as needed.
  14. As necessary, assess tenancy problems such as late payments, damage or lease violations, identify options to remedy the issue(s) and report to Division Director as needed.
  15. Counsel with families/partners experiencing conflict to find compromise solutions to domestic problems and provide outside referrals as appropriate.
  16. Perform other duties as assigned.


Secondary Job Duties


  1. Perform secondary duties as assigned.


Minimum Qualifications


  1. Bachelor's degree in psychology, social work or related field and one year of related experience.  Prefer experience working with individuals with disabilities in the field of employment, education, rehabilitation, counseling, health, human services or a related field.
  2. Valid Driver's License.
  3. Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. 21-15-103.
  4. Effectively communicate with others orally and in writing.
  5. Ability to write reports, business correspondence, and procedure manuals.
  6. Ability to effectively present information and respond to common inquiries or complaints from clients, regulatory agencies, or members of the business community.
  7. Ability to solve problems, make decisions, resolve conflicts and listen effectively.
  8. Ability to calmly deal with crisis situations.
  9. Strong interpersonal skills with the ability to be compassionate and firm and always maintain appropriate confidentiality.
  10. Must be proficient in the use of a computer and software programs such as word processing and spreadsheet applications.  Must be able to effectively operate standard office equipment.
  11. Ability to work with mathematical concepts such as addition, subtraction, multiplication and division.
  12. Ability to work in a team setting and work independently with limited direction.
  13. Ability to work some evening hours may be required in order to accommodate clients' work schedules.
  14. While performing the functions of this job, the employee is regularly required to talk and hear.  The employee regularly is required to move from location to location; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.  Vision abilities to accomplish computer and office work.