Direct Sales Supervisor

 

Under limited supervision, supervises direct sales force in selling newspaper subscriptions; develops direct sales programs; recruits, hires, trains, and evaluates direct sales personnel; ensures correct completion of subscription order forms and weekly sales report, provides written report and follow-up of customer complaints; refers subscribers to customer service as needed; maintains record of sales, weekly sales reports, and other administrative reports; performs other duties as assigned.

 

JOB DUTIES AND RESPONSIBILITIES:

 

ESSENTIAL FUNCTIONS:

 

Under limited direction, supervises direct sales force in selling newspaper subscriptions for home or business delivery by directly contacting potential and current subscribers and making a sales presentation.

 

Develops direct sales programs, develops subscription sales and sales incentive programs for direct sales personnel to obtain new subscribers and to retain current ones.

 

Recruits, hires, trains, and evaluates sales personnel-places advertisements, contracts groups and individuals to hire sales personnel; interviews, selects, and trains salespersons; develops and approves work schedules; and periodically critiques and evaluates sales presentations of all personnel.

 

Ensures correct completion of subscription order forms and weekly sales reports-makes certain written order forms are legible and accurate; ensures attention to direction, special requests, or special messages; and provides support and guidance in assisting personnel in correcting errors. (Inability to correct errors may result in termination.

 

Provides written report and follow-up of customer complaints-completes, or has completed, complaint form and forwards to Customer Service.

Refers customers to Customer Service, as needed.

Maintains records of sales, weekly sales reports, and other administrative reports.

 

Performs other duties as assigned.

 

This is a safety-sensitive position.  Must be fully vaccinated by date of hire.  Drug-free workplace.  EOE.

 

Resumes may be emailed to jtolly@nwaonline.com